Employer Charged Twice or Missing Credits

Check company payment records, delayed credit issuance and suspected duplicate charges without starting another payment blindly.

First identify which operation is in question Buying a credit package and spending credits on a candidate unlock are different operations. Identify whether you are looking at a payment card transaction, a package purchase in company history or a credit ledger deduction. Open the correct company's Billing page and use Refresh billing to review the recorded balance and purchase history. A browser return from checkout, a success parameter in a link or a stale balance is not proof that a new payment and credit issuance have completed. Understand checkout verification The return notice checks the checkout against company payment records. Its states include checking, pending, confirmed, unknown, unavailable, failed, refunded and review. Pending means the records do not yet confirm completion. Use Check payment again when offered before initiating another payment. Unknown means the return lacks a valid reference; unavailable means verification could not be completed. Neither is proof of success or failure. A review state requires reconciliation with support. A confirmed state identifies recorded payment and credit issuance for that checkout. A test mode notice describes test activity, not a live payment. If the billing refresh fails, the displayed balance can be stale even when a separate checkout check succeeded. Suspected duplicate charges Do not repeatedly purchase another package to resolve missing credits. Compare the purchase references, times and amounts in your company records. For repeated candidate unlocks, inspect the existing access and ledger rather than assuming each click created a new legitimate charge. Send support the company, purchase reference, approximate time, amount and relevant error. Mask unrelated banking details. Never send a full card number, security code, password or checkout authentication link. Refunds and invoices A recorded refund is distinct from a pending request. This Help Centre does not promise an automatic refund or bank processing deadline. Ask support to review the actual purchase and applicable terms. Read credits and candidate unlocks, team permissions and contacting support.