Employer Charged Twice or Missing Credits

Check company payment records, delayed credit issuance and suspected duplicate charges without starting another payment blindly.

Payments are paused

Paid employer packages are paused during the application pilot. A checkout request will not start a new payment. The Billing page now explains the hiring pilot.

Questions about an earlier purchase

For a historical charge, missing credits or an invoice, contact support. Include the company, purchase reference, approximate time, amount and relevant error. A payment-card charge and a candidate unlock ledger entry are different records. A success parameter in a browser link is not proof that a payment completed.

Mask unrelated banking details. Never send a full card number, security code, password or checkout authentication link. Do not make another purchase to resolve an earlier payment issue. Refund requests are reviewed against the actual purchase and applicable terms.