Ticket review status

Understand uploaded, pending, verified, rejected, and expired ticket states in WrenchRoster.

Status meanings

Ticket status helps workers and employers understand where a document is in the review process.

• Uploaded means the file was added to the profile.
• Pending review means details may still need to be checked.
• Verified means WrenchRoster has reviewed the submitted evidence.
• Rejected means the document could not be accepted as submitted.
• Expired means the ticket date is no longer current.

Why a ticket may need review

Support may need to confirm the worker name, ticket type, issuing organization, date, expiry, or file clarity. A ticket can also need review when a worker replaces an old file with a new one.

Fixing a ticket issue

Upload a clearer copy or update the ticket details requested by support. If the ticket is expired, renew it with the appropriate provider and upload the replacement.