Credits and Candidate Unlocks

Paid packages are paused during the application pilot. Learn how existing access and billing questions are handled.

During the application pilot

Paid employer packages and new paid unlock actions are paused. The Billing area explains the hiring pilot. Worker profiles, matching and practice applications do not require payment. Read how the pilot works.

Existing access

Previously granted company access remains subject to the existing workspace permissions. Access does not guarantee that every contact field exists, all credentials are verified or the worker will reply.

Historical purchases

For an earlier purchase, missing credits or an invoice question, contact support with your company name, purchase reference and approximate date. Existing purchase records have not been deleted. Refund requests require review of the actual purchase and applicable terms. Never send card details, passwords or authentication links.

For a new hiring partnership, contact the team.